An Overwhelming Response regarding H1N1 News

Off the subject: A sneak peak at some artwork for a new online game.

I'm having to pick through my inbox carefully to find the emails from parents with questions and concerns about the H1N1 situation we had during the second two weeks of the summer. There are so many of the responses to our emails that go like:

• THANK YOU!!! Amazing job!
• Thanks so much. And thank you for all you are all doing to ensure excellent communication on the flu challenges at hand. Extremely professional and communicative.
• I have a K-West staffer and K-2 kamper coming down next week. Although neither is totally packed, they're both ready to be at Kanakuk. You guys are terrific in every way. Thanks for everything you do. And remember that where Christ is strongest, the enemy hits hardest
• Thank you for your aggressive handling of this medical concern. I, as a
  Kanakuk parent of a currently attending child, appreciate the precautionary
  steps you are taking to keep this flu under control.
• Thank you as we were concerned. We appreciate the update. John is excited to arrive at K-1 for Term 4 on July 7. We will double check all the health documents. - Best regards
• Really appreciate the update. Know you are probably in "crisis mode" and busy - but just wanted to reaffirm our faith that Kanakuk will handle this right and in the children's best interest.
• Bless you for doing such a thorough and thoughtful job of taking care
  of our kids - they love Kanakuk so much!

That was just a sampling, seven emails/msgs in a row out of my inbox. One of those was an email copy of a comment on my blog at www.insidekanakuk.com. It has become a pleasure to hear an email arrive on my phone, knowing that it's a good word from you. Now, here's the problem and what makes this a little overwhelming.

I'm getting some of the messages on my voice mail, and so many of them are supportive but some of them are questions. Some of the question ones are hard to hear, between wind noise or bad cell phone coverage, I can't make out a phone number or a Kamper name and I'm unable to call them back. It drives me crazy to think that a Kamp family is out there thinking that I'll call back and don't! I want to! So, if you have called me or Kanakuk and we haven't called you back please call again. The best number during the week is 417-266-3000. Talk to one of the registrars or ask to be transfered to me. We want to help.

The summer is going so fast. I can't wait for you to see some of the great photos, and amazing video work that we are doing.

Hope you have a great evening. I'm going to take an evening off, see a movie with my wife and squeeze the kids!

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Keeping Kanakuk Kamps Clean Summer 2009

K-West is healthy! And they should be. Ward and his staff have done exemplary work in educating their Kampers and Staff on proper hygiene, and have set the bar for the whole world on cleaning. Below is the new water bottle policy, drafted at K-West after a doctor agreed that twice a week was plenty as long as there was no sharing.
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Cleaning Water Bottles at K-West:

Every Wednesday and Sunday: (* Each bottle and lid must be marked with a name to be washed!)

Breakfast: Cabins 1-4
Lunch: Cabins 5-8
Dinner: Cabins 9-12

Protocol:
There will be flats in the kitchen by the wash sink where the counselors from each cabin will bring the kamper and staff water bottles at the beginning of the meal. The kitchen staff will send them through Hobie and then place the flats back on the counter for the counselors to retrieve all the bottles and distribute before the end of the meal. Please only wash your bottles at the meal time scheduled for your cabin. - Thanks so much!!!

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K-West has also created the most detailed cleaning check list (creatively titled "Mr. Disinfection 2009).

Here is just a sampling (it's 10 pages long and covers every area of the entire Kamp):

DOCK

• All Ski Equipment (skis, boards, skates, etc.)
• Fishing poles, rods, supplies
• All equipment in boats (keys, steering wheel, buttons, throttles, handles, ladders, ski rope handles, the thing you hook the ski rope to, tie downs)
• Ladders (handles, steps, etc.)
• ....

KAMPOUT

• Mattresses (front/back, edges)
• Tents, floor, zippers, etc.)
• Benches, serving table, grill

MAIN OFFICE

• Porch: poles, clipboards, outside windowsills and windows, door, door handle, railings, rope for bell.
• Trash Cans
• Phones
• Fax Machine
• Clock, weather radio, lightening meter
• Mailboxes
• Papercutter
• All light switches

The list goes on and on. There are 10 items for the inside of vehicles! 34 for the pool area!

Way to go K-West for being so detailed and diligent. Now, the place I've always said is the most hospitable and home-like to visit is also the cleanest!

I was talking to Dr. Mike Johnson, Chief of Medicine at CMC Pineville in North Carolina, and Infectious Disease Specialist, over at the Family Kamp and he helped me feel comfortable that we were doing the right thing when he said, “I can’t see any reason in the world to close down a camp. You have done more in the way of precautions than any health system in the world.” Dr. Mike went on to say that, “parents need to understand that H1N1 is all around us and is generally very mild. They [parents] should be no more concerned about their child getting H1N1 than they are about them getting pinkeye. I’m here at Kanakuk Kamps with my family, including small children, and feel perfectly safe!”

Dr. Mike also explained that the virus only survives for "minutes to hours" on surfaces and that the hotter and drier it is, the shorter the survival time.

I'm learning lots of fun stuff about viruses. I used to be a paramedic and there's still a little bit of me that's interested in medicine. Honestly, I wish I was learning about muscle fatigue and heat exhaustion. I may get a chance to do just that if I spend another day chasing the, fast walking, fast talking, doesn't like "parking close", Health Services Director :-) Is that part of the fitness program?

Just realized this is a long post. More tomorrow.



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Term 6 Kampers prepare for Kamp

We just sent out the informational email to Term 6, 7-Day Kampers about the new Pre-screening process. It includes the new Health Check Questionnaire that Kampers must now bring with them to their bus loading or Kamp drop-off spot.

Those Kampers are packing their trunks and putting together their final party costumes, anxiously awaiting the fun and excitement of summer camp to begin.

The information from Friday and the weekend is still slowly trickling out to the media, but Kanakuk has no new positive H1N1 tests. We still have children who have fevers, but with nearly 2000 kids here at any one time we always do have some.

Things are going great here and in so many ways this is turning into one of the most amazing summers we've ever had. God is so good!

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My Favorite Response to the Flu News!

I've said it before and will probably be moved to say it again before I go to sleep tonight, but we have the best parents in our Kanakuk family! You send your kids to Kanakuk, you trust us to protect them, endorse the values of your family, and show them the love of Christ. We enjoy the opportunity and often pinch ourselves to make sure it's all real. And then sometimes we hear from you and just laugh. This is an email from a Kamp family and my favorite response to all this flu news:

Thank you for your rational, professional approach to this situation.

As a physician's family, we urge our children to keep their fingers out of their noses and mouths unless they are freshly washed or have a tissue. Although fingers are really handy tools ,it is medically prudent to strive to avoid "planting" things. Perhaps counselors can lend a voice to breaking nail-biting and nasal-mining habits as part of your "keep your body ready for action" health move. Things seem to "take" when a counselor introduced a concept parents have already "planted."

Thank you guys for all you do!

WEll written and great suggestion and it definitely got passed on to all our Directors. Next we can work on getting all our children to change their socks!

It sure is great being on the same team with all of you. Have a great rest of your Saturday!


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Pre-Kamp Screening process Information

Just wanted to let you know that the following email is getting ready to go out to the next session of Kampers:

Dear Kamp Family,

Your child’s Kamp term is right around the corner. We can’t wait for them to arrive!

We communicated with you in an email on June 26th about the influenza issues we have had in previous terms this summer. This email will give you further details on our new pre-Kamp influenza screening policy. While its not fool proof, we feel it will help us control some illnesses getting into Kamp. It seems to have worked well for this current term. Here’s a quick reminder of how this preventative screening will work.

Before Kampers board one of our Kanakuk Chaperoned charter buses, board a Kanakuk bus at an airport, or are dropped off by their parent’s at a Kamp they will:

1. Be required to submit a completed Health Check Questionnaire signed by a parent or legal guardian. Download the Questionnaire here.
2. Have their temperature taken. (If a Kamper has a temp of 100.5, they are not admitted to Kamp.

Any Kampers who do arrive at the airports and don’t pass the screening will be cared for by Kanakuk personnel and their parents contacted to provide their Kamper private transportation home.

It’s a simple and quick process! With your help this becomes one of the most important steps in our effort to assure a safe environment for everyone.

Our Kamp-wide influenza protocol going forward involves immediate separation of Kampers with flu-like symptoms, personal care and screening by on-site medical professionals, parental contact and testing for Influenza Type A. If the Type A quick test comes back positive, then Kampers are sent home with their parents. We are also pursuing an aggressive cleaning regimen and educating staff and Kampers on the proper use of water bottles and other personal items.

To speed up the screening process for your child’s arrival, please download the required Health Check Questionnaire from the link below or find it when you login to www.mykanakuk.com. We also pasted it at the bottom of this email for your convenience. It will need to come with your child!

Download Health Check Questionnaire

Thank you for your understanding and patience, we appreciate your support!

Blessings,
Doug Goodwin
Chief Operating Officer
Kanakuk Ministries


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9:49 - Thanks for the encouragement

At 9:49 I responded to a Kamp Dad who's in the "Biz", a PR guy at a university. He's my friend on FB and sent a message of encouragement and advice as someone who just recently dealt with this issue at his job. Here's my response:

Huge to get your message and know that you've been down this path and understand! I really appreciate it. Good advice. We have been using some things but can probably strengthen the nationwide/mild summer version thing up so it's more clear. [We really are hearing from many sources that this milder summer version of H1N1 is being experienced in much of the country] Good to know it helped you. We have such a great team here. The transportation team is on their light days between changeovers but volunteered to come in and manage the individual email responses and phone calls for our Health Service Director. My team is in prepping for the next communications and from Joe White down we are all monitoring the health and response of the Kamps as they are on the front lines of the cleaning, etc. I've been very impressed by the leadership's quick and aggressive decisions and the transparency of information to our parents was never in question. Thanks again for the encouragement.

Many others of you have written encouraging emails praising our response and telling us you are praying for a healthy summer, they are all read with respect and a great deal of humbleness and appreciation.

We had a brief time of prayer this morning before we began our work for the day, comforted that that God is with us. Things are going so well. Kampers are having a blast.

This morning the team took a moment to make sure that we had everyone in the absolute right spots to make it a great day of serving and being efficient. Being diligent and watchful as if all these Kampers were our own kids (and some of them have been!)

All photos from yesterday's Kamp activity should be posted sometime around noon (for those Kampers here right now), but I know some of them are up already. There will be literally thousands of visitors to the website today to view the photos.

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Keeping You Current

Good Morning! A team of us are assembling at Kanakuk this morning including Doug Goodwin, Chief Operating Officer for Kanakuk Ministries, to assure that you have the most current and correct information.

As I drove in, wild turkey and K-1 staff were out for their morning runs. I've opened my window so I can here the Leadership staff wake the Kampers in the fun way they do. And before I leave today the sound of kids chanting and the K-Kountry and K-1 ziplines will no doubt make it through the window as well.

If you are wondering about our pre-Kamp screening process we will be sending an email out to Kampers prior to the start of their term so that you can have the details and download a copy of the Health Check Questionnaire.

More soon.
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What's happening at Kanakuk Kamps

It's late and I'm headed to bed for a few hours. Just wanted to give you some insight into what's happening here at Kanakuk.

Some of the best friends in the world have been huddled around the table today in unity, working hard to communicate with parents, health department officials, the media, and most importantly doing everything we can to keep the Kamper's and staff safe and having fun. I think the fun part for me is getting feedback from parents like:

We truly appreciate the concern and care you have expressed and the diligence you have taken to handle this situation. Many thanks and prayers for good health at all Kamps.

We really appreciate the professional way you have handled this and that you have kept us informed.

And the many others. We really do have the greatest families in the world that support us!

Coming up tomorrow:

For Kampers arriving next week, an email that delivers the Health Check Questionnaire and the details of our pre-Kamp screening.
More communication with K-West families.

Goodnight!

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Kanakuk Kamps Statement Regarding H1N1 Test Results

Press Contact:
Jay Holden
Marketing Director
Kanakuk Kamps
Branson, MO 65616
(417) 266-3284
jay@kanakuk.com
http://www.insidekanakuk.com

For Immediate Release

Statement for Attribution to Doug Goodwin
Chief Operating Officer
Kanakuk Ministries, Branson Missouri

Branson, MO — June 26, 2009 — Kanakuk Kamps today released the following update on the State Health Department’s results of the H1N1 test results from their Kampers.

“Today, Stone County health officials and Kanakuk Kamps received word that five Kampers tested positive for the H1N1 virus. Each of these cases was isolated to one of Kanakuk’s eight Kamps.

“Because the health and safety of our Kampers is of top priority to us, these Kampers had already been sent home as a precautionary measure. The flu-like symptoms they have been experiencing are relatively mild and include sore throats and fevers, and usually pass within 72 hours.

“We will continue to work with local and state officials to ensure that we are doing everything we can to isolate the flu and protect the health of our Kampers who will be joining us throughout the summer.

“On Thursday, June 25, the session in which the virus was detected, ended as was regularly scheduled. Between sessions, we took additional precautionary measures to clean and disinfect our facilities.

“All new incoming Kampers attending our current session were screened prior to arrival. All parents were required to fill out an additional health questionnaire and Kampers were tested for fever. Kampers with flu-like symptoms, fever or known exposure to others with influenza have not and will not be allowed into the Kamps.

“In addition, we will continue to be vigilant in our efforts to detect and isolate any Kampers with flu-like systems. Our H1N1 protocol at all eight of the Kanakuk Kamps now include: immediate isolation of Kampers with flu-like symptoms, personal care and screening by physicians and nurses, parental contact and testing for Influenza A. If the test comes back positive, Kampers are then sent home.

“We believe that the swift and aggressive actions we have taken will help ensure that the Kampers who will be joining us for the rest of the season will be able to enjoy our summer tradition of providing an ‘Exciting Adventure in Christian Athletics.”


Kanakuk Kamps has been located in Branson since 1926 and each year many families make this premiere camp a summer tradition. Kanakuk Ministries is a not-for-profit, 501(c)(3) that provides children from all over the world with an “Exciting Adventure in Christian Athletics.” There are 8 Kanakuk Kamps facilities in Missouri and Colorado that serve over 13,000 kids each summer. Extensive information about the Kamps is available at www.kanakuk.com

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Kanakuk Kamps Takes Quick Action on Flu

The following press release was sent to local and regional media outlets on Thursday in an attempt to clear up some of the mis-information being reported and to create another avenue for our Kamp Families to hear our official stand on the flu. We have communicated with all the Kamp Families at the impacted Kamps and even this morning are preparing an email to go out to all Kamp families here right now and yet to arrive this summer. We are waiting for the test results to come back from Jefferson City and as of 8:50am 6-26 have not heard from them. When we do I will release another statement. I have been super impressed with the response of our Health Services Director Linda Zimmer. We are so blessed to have a staff of medical professionals, not only full-time employees but the many, many summer employees, and volunteer physicians who are here 24 hours a day all summer long.

---------------------------------

Press Contact: Jay Holden
Marketing Director
Kanakuk Kamps
Branson, MO 65616
(417) 266-3284
jay@kanakuk.com
http://insidekanakuk.com

For Release on June 25, 2009

Kanakuk Kamps Takes Quick Action on Flu

During the last two-week session at Kanakuk Kamps, in two of their eight Kamps, Kampers came to their respective Health Center with mild flu-like symptoms, fever and sore throat. At K-West enough Kampers presented with these symptoms that quick action was taken to isolate and begin the process of testing for type A influenza. Within hours those positive test results were shared with State Health officials and contact made with local county health officials in Stone and Taney County. Fourteen Kampers tested positive and were sent home from Kamp. At the K-Kountry facility four Kampers tested positive and were sent home. All influenza cases have been taken home by their parents and not via public transportation.

“We have prepared for this and are not experiencing anything more than we have in summers past. However, with the heightened concern this year regarding influenza, we are taking this very seriously and have tested people with symptoms for Type A influenza. At this time, we have no confirmed cases of the H1N1 virus.” Says Doug Goodwin, Chief Operating Officer for Kanakuk Ministries. As requested by the health officials, random test samples have been sent off to the State health lab to clarify whether or not these cases are indeed the H1N1 virus. Test results are expected back late Thursday or possibly Friday.

Kanakuk is working hand-in-hand with local and state health officials and they have approved our protocols which are consistent with the CDC. Government health officials have indicated they are supportive of Kanakuk continuing to operate all of its facilities.

Ongoing protocol at all 8 of the Kanakuk Kamps includes: immediate isolation of Kampers with flu-like symptoms, personal care and screening by on-site medical professionals, parental contact, and testing for Influenza A. If the test comes back positive, then Kampers are sent home. This protocol is being followed as quickly as possible by teams of medical professionals at each Kamp.

In addition, Kanakuk is immediately implementing a pre-Kamp screening program. “It is not fool-proof,” says Goodwin, “but, we believe it will help us keep many illnesses out of Kamp.” Kanakuk will be conducting pre-boarding bus screening, screening of those who have flown to Kamp as well as screening everyone who is individually dropped off at Kamp. Kampers with flu-like symptoms, fever, or known exposure to others with influenza will not be allowed into the camps.

In its 84-year history, Kanakuk has been blessed with a remarkable Kamper health and safety record. Kanakuk has experienced many things and done their best to handle them appropriately. This year is no exception and Kanakuk has gone above and beyond to assure illness doesn’t stop the incredible impact of summer camping.

Kanakuk Kamps has been located in Branson since 1926 and each year many families make this premiere camp a summer tradition. Kanakuk Ministries is a not-for-profit, 501(c)(3) that provides children from all over the world with an “Exciting Adventure in Christian Athletics.” There are 8 Kanakuk Kamps facilities in Missouri and Colorado that serve over 13,000 kids each summer. Extensive information about the camps is available at www.kanakuk.com.

####

Appropriate supporting photos and additional interview opportunities can be requested from the contact above.



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Photo Update and Thank you

Things have improved much since the beginning of the summer and most Kamp families are successfully viewing photos and finding their happy Kampers. At the same time we continue to have some issues with the timing of the galleries displaying photos. This is a problem on our end with the way our photography application sync's the photos with SmugMug. It's quite complicated because we are uploading hundreds and hundreds of photos every day and they have to get into the right galleries in addition to being approved by our photo supervisors.

There was a problem with the K-Seven photo galleries for a couple of days, but as of this morning they were working again. It is helpful to have people let us know when there are missing photos. It has been difficult to give personal attention to each and every email and message. Sorry about that, but I assure you we look into every situation and work hard to remedy quickly. We also are taking all feedback and suggestions, compiling them so that we can be better next summer.

So many parents have added notes to their emails or said things when they call to encourage our team as many are putting in long hours and trying to think creatively about making the system better. Thank you for the kind words!

A new term starts tomorrow and some of the photographers will be new. They are receiving additional training over the next couple of days and are ready to get started snapping those pictures. There goal is to get a minimum of 100 "good" photos each day and to have them posted and approved by Noon the next day. Many times this occurs earlier than that and sometimes it takes a little longer. I know it is so fun to see your Kampers, we have fun looking at the pictures too! It really is a labor of love to provide them.

If you are on your way to Kamp we can't wait for you to get here!
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Why did Kanakuk switch to SmugMug?

Daily photos have been a popular feature of the Kanakuk website. While not all the reasons are listed here there was one main event that started us down this road. Our hardware that printed photos was broken, outdated and unserviceable. Replacing it with the equipment to truly serve our needs was very costly. The decision was made to try and outsource the photo printing and at the same time raise the level of features and options available to our Kamp families. Despite some early glitches SmugMug was and still may be the best solution for this. Our intentions are to complete the summer of 2009 with SmugMug as the third party photo processor for Kamper photos. At the end of the summer we will analyze the service and consider staying with SmugMug or move toward another solution.

Daily photos are typically getting through the approval process by approximately Noon the day after they are taken. Cabin and individual photos are being worked on and progress was made today in getting them posted as well.

Thanks for your patience in all this.

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Action Photos Online for all Kamps!

Shane just emailed me to say that the ALL the Kamps have their action photos uploaded and approved. So K-Seven, K-West and Kanakuk Colorado should now be available in addition to the others that made it earlier.

Log in to www.mykanakuk.com choose a Kamper and the Kamp and Term they are attending. Then click on the photo link and that should take you to the photo galleries.

Keep me posted. I'll do the same.

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Photos now uploading!!

As of just a few minutes ago photos for the following Kamps were uploaded, viewable and current through yesterday's photos:

K-1
K-2
K-Kountry
Kanakuk Golf Kamp (small number)

As of this post at 7:35 CST (6/15/09) photos for the following Kamps are still uploading and waiting approval:

K-West
K-Seven
Kanakuk Colorado

I just got off the phone with the guys doing the approving and monitoring the uploads and they indicated that the process was going smoothly and it should just be a matter of time.

Please, if anyone from the first list of Kamps has problems viewing photos for 6/12 - 6/14 leave a comment here so I can be alerted to any new developments.

Prayerfully, smooth sailing from here!

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Photo Issue Update

Just a had a great meeting with our team. During the meeting the programming team had some success getting the 3rd party photo processor (SmugMug) to work and I believe that right now the Kamps are uploading their photos. It will take some time this evening for the many photos to be reviewed and approved. As soon as they are approved, parents will be able to view them. We are still holding our breath that the "fix" will be permanent, but for now things are looking up. Knowing how long it takes to upload and approve all the Kamps photos, my advice to parents at this point would be to plan on trying to view photos in the morning. They may start showing up tonight, but they may not all be available.

Many back-up options were discussed in the meeting and progress will be made on finalizing which is the best option in the next few days.

I'm going to post this and go check on the approval process. I'll keep you posted.

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Photo Issue Update

Quick photo update:

Three teams inside Kanakuk are working on the photo issues:

1. Computer Services
2. Marketing
3. Photography

A team meeting is planned now for 3:00 CST to further assess the options. The goal is to have a solid solution to execute on by the end of the day. The fastest, safest route that we feel we can guarantee will be chosen and resources will be applied in an effort to get photos back up.

Again, photos are being taken and stored for future display.

Stay tuned. Sorry for the inconvenience and thanks for your patience. Being a Kamp parent, I know how important and fun it is to see photos of your Kampers.

Thanks again to all who have given us feedback on this. It's good to know so many people care enough about Kanakuk to help us get better.


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Photo and Email issues

Parents and friends of Kanakuk,

Just a quick post to let you know that we are aggressively pursuing the problems with missing Kamper photos for the Dates 6-12-09 forward. There are many people actively working on these issues and we meet at 3:30 to get a status and see what more can be done.

We are also making the appropriate changes necessary for the Kamper emails price to go back to $.65. The proceeds from those Kamper emails go towards supporting teachers in Haiti, and feeding the students in mission run schools that Kanakuk supports. Kampers are receiving the emails and enjoy hearing from parents. If you've experienced any trouble with photos or emails we appologize and are working hard to get things back to normal.

If you would like to share your feedback on these items please feel free to email me jay(at)kanakuk.com and I will direct it to the appropriate people. As much as possible I will update this blog.

Thank you for your patience.

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Special Video for K-1 Kampers

Dream Airlines Flight Rules Video

During a summer at Kanakuk Kamps, Kampers experience so much that parents and friends never see and can never really understand. One of those things is all the crazy "programs stuff" that the leadership teams put together. This video was put together at K-1 with the help of Tim Oliphant and his crew. This video is to educate the Kampers on the rules while they are in the Gym for K-Life.

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Hidden Gems of the Ozarks #1

This summer I'm going to run a series of posts that highlight some of the Hidden Gems of the Ozarks, those people, places and things you just shouldn't miss when you drop off or pick-up your child from Kamp this summer. So here is #1 and perhaps the tastiest!

#1 Peanut Butter Hot Fudge Shake at Dairyland

It seems that everywhere you travel that in some small town there is a generic "Dairyland" well the Ozarks is no exception. Kanakuk families traveling back and forth along 86 Highway to the Lampe Kamps have probably seen this Dairyland. There's nothing special about the building, matter of fact the last coat of paint didn't even help that much, but inside they make a Peanut Butter Hot Fudge Shake (or malt) that is as rich and creamy as they come. The peanut butter clings to the side of the cup. Everyone who eats one knows this because when the straw starts making that empty sucking sound you open the lid to make sure there isn't just a little more. So stop in and have a burger if you want, but don't miss this hidden gem. Happy sipping!

Tell 'em "Kanakuk sent me!" They'll be surprised.

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